Overview

Job description

You will:

  • Answer in-coming support related phone calls as the first line of contact for the company
  • Provide support for U VERSE products (home phone connection, digital TV, fiber optic internet)
  • Maintain positive customer satisfaction and relationship
  • Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes…

Requirements

Requirements:

  • Advanced spoken English B2-C1 level – must have
  • Ability to work in 24/7 environment (Afternoon Shift, Night Shift based on the business need)
  • Basic knowledge of communication technology (e.g. INTERNET, TV, PHONE …)
  • Ability to interact with customers on the phone during problem determination process
  • Personal interview in Brno is required

We offer

We offer:

  • International environment and modern offices
  • 5 weeks of vacation
  • Intensive training lasting 3 weeks
  • Contribution to pension insurance
  • Meal tickets
  • Sick-days
  • Other possible training and development

Send us your CV in English! We are looking forward to hearing from you