Overview

Do you want to develop your career in IT field? Do you speak German fluently and have a passion for IT or already have some experience as 1st-level support?

We are hiring for a stable German company that offers great career opportunities in a multicultural environment where you will become a core member of IT support team in one of the largest IT service delivery companies in Europe delivering top-class services to the most valued customers in the automotive industry – in Germany and Czech republic.

Job description

As a Service Desk L1 agent, you will be:

  • Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic
  • Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.
  • Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users
  • Processing 1st or 2nd Level tickets – based on your seniority
  • Participating in various infrastructure projects, providing tips and first-hand experience for improvements
  • Ensuring the agreed service requirements and goals are met in desired quality and time
  • Implementation and optimizing existing service processes – proactiveness is very welcome
  • Supporting escalation management team

Requirements

Must-Have Skills:

  • Technical experience in on-site service or remote end-user support
  • Support of Windows workstations / laptops with software: MS Office, other custom software and production environment, as well as mobile devices (iOS, Android)
  • Special knowledge of Windows Client operating systems (Windows 10)
  • Special knowledge in the field of local applications (f.e.. MS Office 2016 und Office 365)
  • Detailed knowledge of client hardware (Notebooks, Workstations and PCs) and its peripherals
  • B2-C1 German – be able to communicate in German, both written and verbal

We offer

  • 100% remote job OR hybrid from office hubs in Brno/Prague
  • Long-term & stable cooperation
  • Strong support in career growth towards L1, L2, team lead, manager, etc.
  • Working with the latest tools and applications
  • Education and upskilling
  • Laptops and mobile phones also for personal usage
  • 25 days of vacation
  • 3 sick days
  • Meal vouchers

Tagged as:

About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.