Overview

Job description

Job description:

It is a 1st Line Technical Customer Support position and consists of:

  • Creation of trouble tickets for customers based on proactive monitoring
  • Executing consistent tasks via workflow tooling to triage new issues
  • Communications via telephone calls to/from customers plus interactive chat sessions
  • Engagement of Specialist teams as directed by workflow tooling/procedures

Requirements

Skills required:

  • Experience with Customer Support facing role
  • Good problem-solving skills
  • Proficiency in the use of standard Microsoft Office applications
  • A desire to learn new skills
  • Ability to work well in a team
  • English equivalent to B2 level

We offer

Benefits:

  • Opportunity to grow within an international, independent and rapidly growing private company
  • Paid CISCO certificates (CCNA, CCENT)
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • 24 000 CZK