Job description

The Level 2 Support Engineer provides second line support. Common inquiries include system functionality, reporting, reconciliation, and payment processing. Inquiries are submitted through a Sales Force ticket queue. These tickets are initiated by Level 1 and/or internal resources who may be working with client customers. This role is also responsible for transferring information collected through the normal course of support to the business into Customer Support system documentation. This may take the form of how to guides, standard operating procedures, application enhancement requests, FAQs, end user documentation, etc.


As an ideal candidate, you should have:

  • Bachelor’s degree in Computer Science, MIS or related field
  • Strong operational/technical skills – VMWare, Microsoft SQL queries, scripting, and networking technologies
  • Strong computer skills – Windows 2008/2012 server, SFTP/FTP/FTPS services (WS_FTP Server), encryption protocols (PGP, AS2), SSH
  • Application knowledge – Microsoft Office, SalesForce, Quest (a plus)
  • Strong and advanced troubleshooting, discovery and listening skills
  • Capable of working independently, but willing to ask for help when needed
  • fluent English (at least B2)

We offer

What we offer to you:

  • permanent contract
  • travel to Hong Kong or US
  • multinational company with one global perspective, English on a daily basis
  • friendly and inclusive working environment where your knowledge and skills will be respected and where your voice can be heard
  • Meal vouchers
  • 5 weeks holidays
  • many others


If you are interested, do not hesitate to send me your CV in English.

If you have not decided yet, feel free to contact me for more information and I will tell you more about the position and the company as well: michal.vanis@experis.cz


Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
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