Amazon is seeking an experienced Benefits and Pension Support Specialist to join our Global Benefits Support Specialist Team within the Human Resources organization. This role will partner extensively with internal stakeholders and external partners to develop and execute against a multi-year roadmap for benefit administration support across Amazon’s EMEA region. As an individual contributor, strong project management skills are critical to this role, as well as proven abilities to help design and implement tools/processes and/or data collection mechanisms and generate reporting. The ideal candidate will be able to work independently, will be innovative, an effective communicator, have a desire to participate in change, and appreciate a dynamic environment with rapidly changing priorities. We are seeking someone with a demonstrated history of successfully owning and managing large, complex problems and engaging with cross-functional teams, and numerous stakeholders, directly and through influence.
Project Management: Responsible for transition of existing and launch of new benefits and pension administration processes/programs across EMEA. Standardizing processes across EMEA based on local plans, regulations and requirements; aligning recommended processes with IT solutions (for example, Benefits tool); and facilitating approval from stakeholders. Responsible for supporting cyclical benefits and pension events and activities, such as enrolments, renewals, reporting and reconciliation.
Continuous Improvement: Own overall service quality at process level. Define and monitor benefit and pension administration critical to quality (CTQs) metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy.
Customer Service: Manage employee escalations, exceptions and appeals and provide advice and monitor resolution on full range of benefit and pension related topics.
Vendor and Audit Management: Manage outside vendors performing benefit administration services for Amazon. Certify periodic audits. Work closely with a local HR team, payroll, HR Shared Services, providers and vendors ensuring that the benefits administration is delivered consistently, and in line with contract/legal requirements.
Role can be performed from Czech Republic, Poland, Slovakia, Romania or UAE.