Overview

For our client, a French international banking group with a branch on the Czech market we are currently looking for Application Support Team Lead.

The main mission of the Application Support team is to secure the adequate functioning of the applications under its scope on production and preproduction for users coming from several countries of Europe. The applications include Digital platforms available 24/7, hosted and operated in a Regional Data Center.

The team is especially expected to provide resolution of incidents arising on production by means of investigation, action, communication, and coordination with the regional Data Center and other central teams.

A secondary mission is to support the maintenance of other environments of these applications.

Job description

  • Lead the application support team members
  • Organize shifts to secure 24/7 coverage
  • Meet SLAs response and resolution times by partnering within L1 and L3 Support Teams
  • Extensively research and document customer technical issues
  • Liaise on daily basis with:
  • Application Managers for the applications in scope
  • Internal stakeholders and users in the countries
  • Development Teams

Requirements

  • Experience in leading a team
  • Fluent English spoken and written (min. level B2) – will be used with your foreign colleagues
  • Knowledge of ITIL, and especially incident management and problem management
  • Good knowledge of Linux
  • Experience with Service Now (or other IT Service Management tools
  • Experience with Dynatrace, Witbee (or other analysis & monitoring tools)
  • Experience with Tibco BusinessWorks, Apigee, Splunk, Dynatrace, Witbee would be appreciated

We offer

  • Works in a stable and continuously growing company
  • Friendly corporate atmosphere
  • 5 weeks of vacation
  • 2 sick days
  • 14,000 points per year to the cafeteria for culture, sport, education, and other activities
  • Meal vouchers (CZK 110 per day)
  • Training and development activities
  • Generous pension contribution
  • A day of leave for CSR activity
  • Extra days off for dads (6 days)

 

 

 

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