Overview

Job description

What will be your responsibilities?

• Influence the design and leads the delivery of the Regional Total Rewards operational activities, and maintain a strong knowledge of best practices.
• Serves as a role model for high quality customer service; ensures that the needs and expectations of all customers are consistently met or exceeded.
• Act as the senior TR leader on operational complex issues that need resolutions or escalation.
• Collaborate and engage with Regional HR leaders to ensure that the TR programs and operations are aligned with Corporate Services TR and Global Services HR strategic initiatives and plans.
• Manage Global Services HR peer relationships required to support efficient delivery of Total Rewards Processes.
• Ensure effective integration of new support requirements into the Regional TR team as they are introduced by HR special projects and initiatives.
• Oversee and execute the long-term operational strategy, methodology, and management of Total Rewards Services. Translate global TR strategy into Regional plans to increase the effectiveness of services while improving the customer experience.
• Responsible for TR Services ongoing operations within the region. Total Rewards Services includes but is not limited to Market Analysis, Salary Structure development, Compensation Planning, Benefits, TR consulting, Recognition, TR M&A Support, Manager & Employee training & Communications.
• Models the HR organization’s customer service mindset and reinforces the vision and direction of the long-range plan for the Global Services, HR organization in close collaboration with TR Leaders in Corporate Services.
• Builds an extensive external professional network to maintain an appropriate view of the workplace and marketplace.
• Oversee selection, interview and hiring process for TR team members
• Drive team engagement and adherence to a global culture identity for Global Services HR and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.
• Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members
• Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards
• Manage and monitor operational data and reports daily; constantly communicating performance with team and actively working to identify and implement interventions to maintain service standards.
• Implement operational practices and reports, including quality audits, standard and ad hoc reports in order to identify issues and take actions to achieve performance goals and targets.
• Implement continuous improvement opportunities to enhance services by reviewing and revising operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.
• Implement continuous improvement opportunities to enhance services by reviewing and revising operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.

Requirements

The ideal candidate should have the following experience:

• 8-10 years progressive HR and Total Rewards experience (Compensation, Benefits, Retirements / Pensions, Recognition), preferably within shared services environment
• Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences
• Proven success in establishing, managing and empowering a global virtual team
• Positive-minded, collaborative interpersonal skills and leadership qualities necessary to build a cohesive, and focused team
• Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes
• Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders
• Experienced in shaping solutions, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise
• Experience developing strategies in alignment with functional HR strategy to execute and ensure the availability of resources and best quality service
• Develops approaches in alignment with the overall HR strategy in order to execute and ensure the availability of resources and best quality service, for global HR solutions within functional area of expertise
• Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc.
• Leverages critical business and HR analytics and reporting within an HR function to manage and monitor performance and business results
• Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization
• Has knowledge of accounting business, financial, and organizational factors in development HR solutions
• Experience executing on integrated HR solutions
• Strong capability in assessing, hiring, developing and coaching talent; developing a high performing, diverse and sustainable talent pipeline
• Track record to drive business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results
• Strong understanding of HR Operations
• High results orientation and ability to motivate team to high levels of performance

We offer

What do we offer?

  • Extensive long-term opportunities for personal and professional development 
  • Healthy and active work environment
  • Competitive salary and package of benefits 
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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