Overview

We are looking for a Chat Specialist for Business Support to assist sales for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.

Job description

  • Assisting internal customers (mainly sales and other customer-facing roles) regarding business applications, processes and deals at a global level
  • Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
  • Communication with internal customers mainly using a chat tool and remote access tool
  • Prioritizing issues and de-escalating challenging situations
  • Ensuring internal customer satisfaction using communication skills and application of best practices
  • Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

Requirements

  • Superior communication skills
  • General familiarity with common IT tools including MS Office and chat tools
  • Fluent English is a must, any other language is a plus
  • An inquisitive mindset and ability to learn quickly
  • Ability to guide clients through challenging situations and prioritize
  • Experience in customer service or other customer-facing roles is a plus
  • Ability to use CRM systems is a plus

We offer

  • Elaborate hands-on training to give you a smooth start
  • 5 weeks of holidays and 6 sick days a year
  • Possibility to work from home two days a week
  • Meal vouchers
  • A monthly Cafeteria budget
  • Salary compensation for up to 15 days of sickness a year
  • Multisport card at favourable terms

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About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.