Job description


· Establishes and develops manager relationships expands existing manager relationships to ensure maximum customer satisfaction

– Implement and manage vendor Programme for assigned client,

– Communicates and shares information regarding contractors, subcontractors and client needs; regularly contacts the client hiring manager during assignments/projects to remain aware of project status, gathers feedback from client about progress/performance, and resolves or escalates any issues appropriately

– Fulfils client service through frequent interaction with client managers

– Work in conjunction with vendors, ensures remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities

– Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance against service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes.



· Bachelor’s degree in a business related field , or equivalent experience 2+ years experience in customer service or key account environment or similar

· Working knowledge of labour and employment laws

· Experience working as the client interface, aware of organisational culture differences

· Advanced English and French language

We offer


· Career development

· Employee benefits

· Cafeteria

· Trainings

· Notebook and mobile phone

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