Job description

An exciting opportunity to join a rapidly expanding company based in Prague. To support the growth they are currently recruiting a Client Service and Application Manager with German to join their team on a permanent basis.

We are looking for a Team Leader / Manager, not a IT Developer!

Your daily responsibilities will be:

– Providing daily support to a team of ERP Specialists who interact with clients, addressing their ERP usage, training, and technical support needs.
– Developing and implementing annual individual development plans, closely monitoring and assessing progress.
– Leading and facilitating the training of team members to ensure their proficiency in operational tasks.
– Setting and managing annual objectives, conducting performance assessments, and providing regular feedback to team members.
– Active involvement in the recruitment process for new team members, ensuring the selection of qualified candidates.
– Preparing and presenting weekly activity reports to track team performance and achievements.
– Organizing application support activities in accordance with the HR schedule, ensuring efficient delivery of services.
– Ensuring consistent, high-level delivery of client services in line with contractual commitments.
– Applying Client Service methodology, processes, and procedures, including ERP maintenance and configuration.
– Collaborating with other Team Leaders and HR to facilitate effective recruitment and training of new colleagues.
– Maintaining daily communication and coordination with other Team Leaders and HR to ensure smooth operations.
– Contributing to the establishment and implementation of the application


– Proficiency in both English (B2+) and German (B2+)
– Strong leadership skills with experience in team management (preferably in IT, HR, or B2B customer service)
– Prior experience in B2B customer service environment, involving communication with stakeholders and clients
– Proactive mindset and willingness to learn and grow in the field
– Strong customer orientation and focus
– Excellent communication, planning, and organizational skills
– SAP experience is not required but a genuine interest in it is desired
– Strong problem-solving abilities
– Keen attention to detail
– On-site presence in the office required three times a week as a manager


– 5 weeks of paid holiday
– Home office
– Contribution to pension insurance
– Monetary Benefits
– Meal vouchers
– Language courses
– MultiSport Card
– Teambuilding activities

Note for candidate

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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