Do you want to be there to help customers when they need you the most? This feeling is mutual because we need you as well!
For one of the leading and worldwide known companies in the energy industry, we are seeking a candidate for a role in customer service.
If you are a multilingual, customer-oriented, communicative, and an organized person, either with or without experience, this role is made for you!
You would join a friendly international environment and become part of an inspiring team of specialists. They will teach you everything, and soon you would be in charge of a complex agenda which includes:
– Managing assigned portfolio of customers
– Communication with customers and resolving their requirements via phone or e-mail
– Providing customer support that generates a high level of customer satisfaction
– Establishing and maintaining effective and stable relationships with customers
– Collaborating and coordinating with your team
– Demonstrating extensive business and product knowledge
– Ad hoc. administrative tasks
– Good command of English and German or French (both written and spoken at least B2 level)
– Strong communication skills
– Previous experience in customer service is an advantage
– Problem-solving attitude
– Responsibility and accuracy
– Ability to work individually as well as a member of a team
– Time management and prioritization skills
– Flexible working hours
– Meal vouchers
– Flexi pass
– Annual bonus
– Language courses
– Covering the first 2 days of sickness with 100% of salary
– Life insurance program and Pension savings plan
– Location in the city center
– International team and environment
Note for candidate
Send us your CV in English and Czech if you have one.