Overview

Job description

 

  • Responding to calls, e-mails, and mail inquiries from customers and field workers.
  • Providing detailed IT and technical information on specifications, price, delivery, applications and other product related details for both standard and non-standard products.
  • Enters, expedites, monitors, and tracks customer orders received via telephone, electronic communication or in written form.
  • Prepares, tracks, files and maintains written quotations to customers and the sales organization.
  • Works closely with Credit Management to resolve commercial issues (billing, pricing, tax status, freight terms, etc.)

Requirements

  • Experience in IT support, customer service or call centre, technical care etc
  • Excellent knowledge of MS Office applications, SAP knowledge is a huge advantage 
  • Fluent French and advanced English is a must
  • Willingness to learn technical skills
  • Communicative and assertive personality able to be in constant with people

We offer

 

  • Upper-average salary fr CSR
  • Daily use of French and English
  • Friendly and supportive team
  • Modern working environment
  • Bonuses, supplementary pension schemes, 5 weeks of vacation, language courses, vouchers for free time activities, meal contributions, etc.

 

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