Overview

Job description

Roles and resposibilities:

– answer in-coming support related phone calls as the first line of contact for the company

– provide support for U Verse products (internet, TV and phone)

– Mantain positive customer satisfaction and relationship

– Handle inquiries related to service, coverage, features, devices, accessories, repair and troubleshooting, billing, service activations, changes…

Requirements

– advanced spoken English: B2-C1 level

– logical mind-set and a passion for problem solving

– ability to work in 24/7 environment

– basic knowledge of communication technology

– ability to interact with customers on the phone

– good organization and attention to detail, flexibility

 

We offer

– flexible working hours

– teambuildings

– meal vouchers

– work in multi-cultural global environment

– training