Overview

Location: Brno, Czech Republic
Application: att.jobs
Contact: attjobs@att.com

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Job Summary

As a Customer Care MS Exchange Support T2 working with US customers, you will have the opportunity to develop your communication and troubleshooting skills supporting a MS Exchange environment with 300 000+ clients. You will also provide support to email archiving which covers another 100 000+ active clients running on Veritas Enterprise Vault technology.

Daily work consists of handling MS Outlook reported issues, Enterprise Vault (Outlook Add-In) archiving/synchronizing issues resolution and T3 Operations team support. Customer Care Specialists are also contributing to various messaging/archiving projects during the year. You will be involved in monthly performance reporting and eventually SLA/KPI reporting as well.

Qualified candidates will possess a professional attitude and excellent customer service skills with strong focus on driving all issues to customer’s satisfaction and an “I can help you with that” approach.

Roles and Responsibilities:

Troubleshooting MS Outlook issues
Resolving Enterprise Vault (Outlook Add-In) archiving/synchronizing issues
Providing support to T3 Operations team
Taking part in various messaging/archiving projects
Involved in monthly performance reporting and SLA/KPI reporting

Key Competencies and Skills:

• Fluent English, both verbal and written
• End-User level of experience with MS Outlook (2010/2013/365)
• Basic knowledge of MS Exchange and Active Directory
• Knowledge of Symantec/Veritas Enterprise Vault technology is a great plus
• Excellent customer service skills
• Desire for self-development
• Ability to work as a team member
• Willingness to work in 2 shifts model – focus on US hours

About jobs in the Czech Republic at AT&T

We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?

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