Overview

Job description

Are you interested in CUSTOMER CARE? Do you speak German?
Do you want to communicate and cooperate with customers from the pharmaceutical field?

Then this is a great opportunity for you!

As the CUSTOMER CARE SPECIALIST you will be responsible for:

– Providing the highest level of customer service excellence to customers
– Managing the order management process for customers within the pharmaceutical/medicine division
– Ensuring that customers´ needs are met in a timely and professional manner
– Order processing in an accurate and timely manner
– Maintaining and update individual customer forms, ensuring that all information is accurate
– Maintaining knowledge of company products and customer service processes

Requirements

– Advanced level of English and German
– At least 1 year of experience in customer service
– Customer approach
– Excellent communication, problem solving and organizational skills
– Flexibility, ability to prioritize

Benefits

– Flexible working hours (fix hours between 10 – 16h)
– Occasional work from home
– 5 weeks of vacation
– 5 sick days
– Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month)
– Meal vouchers – 100 CZK
– Contributions to ACCA (30 000 CZK)
– Contributions to accident and life insurance
– Contributions to the pension (3% from salary)
– Refreshments on the workplace (fruit and very good coffee)
– Corporate events

Note for candidate

Send us your CV in English and Czech if you have one.

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