Overview

Are you an experienced leader in customer service looking for a new challenge? We are excited to announce the opening of newly created position for a Customer Care Team Lead.

This team will be dedicated to managing service requests from our clients, ensuring that their technical needs and concerns are addressed promptly and effectively.

Job description

  • Lead and direct the general service administration.
  • Oversee customer lifecycle management.
  • Manage the request lifecycle from reception to resolution.
  • Support the management of customer master data.
  • Stay informed about company strategy and market environment to evaluate processes and understand stakeholder needs.
  • Provide status reports to the Leadership team.
  • Review and enhance customer communication processes, channels, and response times.
  • Ensure high levels of customer satisfaction.
  • Monitor operations and troubleshoot issues as needed.
  • Develop customer focus strategies based on feedback.
  • Evaluate progress and communicate goals to team members, potentially in different regions.

Requirements

  • Minimum of 3 years of experience in Customer Service with leadership responsibility.
  • Experience in an internationally operating company is preferred.
  • Strong self-reliance, initiative, analytical skills, and team leadership experience.
  • Expertise in order/customer/request lifecycle management.
  • Proficiency in customer communication processes and channel strategies.
  • Excellent verbal and written communication skills.
  • Knowledge of lean methods is a plus.
  • Familiarity with SAP, Salesforce, and MS Office.
  • Fluent in English; knowledge of German is a significant advantage.

We offer

  • Stable Employment: Full-time position with an indefinite contract.
  • Attractive Compensation: Great salary + annual bonus.
  • Flexibility: Flexible working hours and regular home office opportunities.
  • Benefits: 25 days of vacation, public transport allowance, company canteen, meal allowance, special healthcare program.
  • Location: Modern offices close to metro station A.

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About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.