Overview

Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK, Spain, and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer inquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. We are looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required.

Your Profile

  • Native level Mandarin speaker
  • Excellent English required
  • Excellent phone/written/communication/listening skills
  • Enthusiasm, energy and a positive attitude
  • Comfortable talking on the phone whilst typing on a PC
  • Be flexible in regards to working hours (24/7 operation)
  • Legally qualified to work in the Czech Republic

We Offer You

  • Full-time or part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (4 a week for full-time and either 2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes 2 Saturdays each month (no Sunday shifts)
  • Fully paid training, paid overtime
  • 5 000CZK yearly attendance bonus (2 500CZK every 6 months and paid at 6 monthly intervals)
  • 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Meal vouchers (commence after probation period)
  • Frequent team building & social events
  • Ongoing training sessions & personal development endeavours
  • Free Czech and English language classes
  • A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with ICON Communication Centres (Utilitywise Prague).

Key words: Chinese, Mandarin, English, Prague

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About Utilitywise Prague

Founded in 2003 Utilitywise Prague has established itself as a leading contact centre in Central Europe. Utilitywise Prague (formerly ICON Communication Centres) is owned by Utilitywise (www.utilitywise.com), a UK consultancy helping businesses manage utility contracts, consumption and reduce their carbon footprint. Utilitywise Prague drives growth through multi-channel communication strategies:
- Inbound/ outbound sales
- Lead Generation
- Research
- Data Collection
- Technical Support
- Back office solutions

Why cooperate with us?
- 24/7 operation
- 25+ languages
- Brand ambassadors
- Extensive European experience
- Accessible location
- High calibre personnel
- Cost competitive
- Latest technology & data security

Why work with us?
- Competitive salary
- Career progression
- Full training and support
- Central location
- Social environment
- International team

We make living in Prague easy with a range of positions available now.

Specialties:
Outbound, Inbound, Customer Lifecycle Management, Surveys, Call Center Services, Lead Generation, Technology Support, and Customer Service

Address:
Křižíkova 237/36a
Prague 8, 186 00

Way to get there:
Metro: Křižíkova (line B)
Tram: 3, 8, 52 (stop: Křižíkova)

Contact:
Phone: +420 221 709 222