Overview

Job description

Scope of work

– managing CS team in terms of driving performance, development plans (trainings, coaching…)
– drive customer satisfaction as well – analyzing, developing and implementing changes
– communication with customers on daily basis
– cooperation with sales dpt, logistics, external vendors (accounting/VAT etc.)
– directing daily operations of the customer service team – delegating work tasks
– managing budget and KPIs

Requirements

Requirements:

– 2 years of experience on TL role
– solid experience in customer service processes
– English – fluent
– Czech – can be fluent :)
– Good command of MS Office
– Strong customer focus, eager to find solutions for any issues
– TEAM LEAD SKILLS APPRECIATED!

We offer

We offer:

– very good remuneration
– 5 weeks of vacation
– annual bonuses
– sick days
– flexible working hours
– opportunity to grow within the company

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