We are in daily contact with our customers all over the world, so we are looking for a linguistically equipped candidate (English is a requirement, we also welcome the knowledge of Spanish or German).
Together with top-class applications, we provide them with exceptional technical support for the implemented software solution. The position is offered in Hradec Králové.
- Providing technical support to end customers and business associates
- Analysis, understanding and verification of reported incidents / requests
- Defining a technical solution, processing the documentation for the development team for the subsequent implementation of repairs
- Coordinating steps that lead to quick resolution and customer satisfaction
- Day-to- day communication in a foreign language both written and spoken (helpdesk system, skype, phone, e-mail, remote application management tools)
- Experience with dealing with customers
- Excellent communication skills
- Excellent knowledge of the English language (B2 / C1)
- Excellent knowledge of the Spanish or German language both written and verbally (B2 / C1) is a great advantage
- Great advantage of a wide knowledge of information technologies (operating systems, databases, web technologies, networks, security, …)
- Self-motivated and able to prioritize
- A desire to learn new things
Benefits of working with Quadient:
- Mobile Phone,
- Flexible working hours, 5 weeks’ vacation,
- Refreshments at workplace,
- Company events, Working trips to abroad, Dog-friendly office, Cafeteria
Quadient helps companies deliver meaningful interactions with current and future customers.
A Neopost digital company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey.
Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.