A global leader in business process outsourcing, this company specializes in customer experience outsourcing with other services ranging from sales to payment management to marketing. This company’s branches are present across 25 countries worldwide, and it has over 250 business partners. By investing in their partners and employees, this company passionately focuses on evolving the consumer experience.
We are looking for someone to work in the customer support team.
This is a fun and vibrant department to work in!
Full training will be given.
- Acting as a contact person for customers on a daily bases
- Managing, moderating and editing the web content
- Assisting the supervisor with adhoc duties and customer requests
- Providing customer support
- Accurately and concisely document customer feedback and any troubleshooting
- Supporting customers through different channels (e-mail, phone and social media)
- Updating information in CRM tools and other applications which you will be trained for
- Excellent communication skills
- Working experience from multinational company is highly desirable
- Fluency in English and Croatian
- High level of professionalism
- Customer service position is an advantage
- Time flexibility
- Meal vouchers
- Possibility of business trips
- Fit stop ( In-company massages )
- Fresh fruit delivered daily
- Team buildings
- Multisport card
Are you interested in this position? Please fill in the contact form or send us your CV both in English language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
For more related job opportunities visit www.grafton.cz/en/job-search?disciplines=business-services
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