Overview

Job description

A global leader in business process outsourcing, this company specializes in customer experience outsourcing with other services ranging from sales to payment management to marketing. This company’s branches are present across 25 countries worldwide, and it has over 250 business partners. By investing in their partners and employees, this company passionately focuses on evolving the consumer experience.

We are looking for someone to work in the customer support team.

The role requires a high degree of customer service and you must be able to give clear and concise technical instructions over the phone and sometimes by email. To begin with, you will be assisting with level one technical support, which mainly involves trouble shooting, before moving on to more advanced areas within the support team. This is a fun and vibrant department to work in!

Full training will be given.

Main Responsibilities:

  • Acting as a contact person for customers daily bases
  • Preparing and contributing to reports
  • Managing your own customer service cases from inception to resolution
  • Assisting the supervisor with adhoc duties and customer requests
  • Participating in outbound calling under supervision
  • Providing product oriented support
  • Managing high volumes of inbound customer service calls
  • Accurately and concisely document customer feedback and any troubleshooting completed during the call

Requirements:

  • Excellent communication skills
  • Working experience from multinational company is highly desirable
  • Fluency in English and Polish
  • High level of professionalism
  • Customer service position is an advantage
  • Computer skills – MS Office
  • Time flexibility

Benefits:

  • Meal vouchers
  • Possibility of business trips
  • Fit stop ( In-company massages )
  • Fresh fruit delivered daily
  • Team buildings
  • Multisport card

Other info:
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Czech language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/job-search?disciplines=obchod-marketing

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