Overview

Job description

– Provide technical support for clients – voice and chat support (in English only)
– Resolution of various issues
– Cooperation with technical departments on advanced issues
– Educating customers
– Providing detailed information regarding products and services in professional manner
– Meet desired KPIs given for the role
– No sales activities required or included

Requirements

– Fluency in English languge is a must (B2 level for chat support, C1 for phone support)
– Open-minded approach towards technology (if you know how to use your smartphone, you should be just fine)

Benefits

– Company contribution to pension fund or lifestyle purchases (e.g. gym/wellness)
– Meal vouchers and beverage discounts
– Sickness compensation plan
– Private medical program
– Company risk & life Insurance policy
– 25 days of holidays
– Tech lab training environment
– On-site parking

Note for candidate

Send us your CV in English and Czech if you have one.

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