Overview

Job description

We are looking for a DMC Representative who will be responsible for assigned tasks related to the company’s CRM strategy, focusing on the delivery of a high quality service. You will spend the majority of the time maintaining data in a CRM web-based application and legacy systems, ensuring the highest level of data quality and accuracy is met.

Key Responsibilities:

• Adhere to documented procedures and job specifics
• Attain to productivity target
• Responsible for daily work assignment and completion tracking for the tasks delivered to you, and deal directly with the Requestors upon completion of the task
• Complete assigned work within projected time & desired quality
• Report all the work done, and provide the projected date of completion or reason for delay
• Fully understand the DMC tasks and responsibilities
• Report issues and forward cases out of your responsibilities to the appropriate person/team
• Ensures that client queries are followed up to resolution, or are escalated
• Log all the changes made in the CRM system by creating Data Quality Activities for every action taken
• Comply with defined security, data privacy and confidentiality standards and adhere to corporate policy

Requirements

Personality requirements and skills

• English and Russian language – reading, writing (B2),
speaking (B1) is acceptable
• Relevant computer and software knowledge, Internet usage
• Familiar with MS Windows, MS Office, with a basic knowledge of MS Excel
• Good understanding of the CRM system and other work-related applications (upon training)
• In-depth knowledge of work-related processes and procedures (upon training)
• Analytical thinking and problem solving
• Team player
• Friendly and customer-oriented in all communication/negotiation
• Able to make suggestions to simplify, standardize and improve processes and procedures
• Average to advanced English (written and spoken)
• Previous experience in customer support (not mandatory but nice to have)

We offer

• A fun and welcoming environment that is also stress-free
• Top notch office
• Fully comprehensive training and on-the-job support
• On-going coaching
• Space to learn
• Competitive salary
• Free weekends

Started in 2001 as IBM’s internal customer support center, we have worked on servicing customers in various CEE countries, and expanding to new territories and activities. As of May 2014, we are part of Concentrix Services Slovakia focusing on our Bratislava center growth (currently around 100 people) and enhancing our services offering. We operate as part of Concentrix’s global delivery centers and deliver unique service capabilities.

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