Overview

Job description

You will

· Receive service requests via telephone, e-mail, fax, internet or through monitoring systems

· External / internal communications with other teams

· Monitor progress against customer SLAs using GSOA systems

· Highlight errors/discrepancies in the customer data (CRM + Documentation)

· Participate in the delivery of other managed services

Requirements

Do you have?

· 1,5+ years of professional experience in customer service field

· 1+years’ experience required in call centre managed services / services delivery environment within a medium to large IT organisation.

· Advanced in Dutch or French + English language

· Perfect customer focus and analytical thinking

We offer

Why to join our team?

· We don’t just offer job. We offer career.

· Great salary conditions + 10% yearly bonuses

· Opportunities for personal and professional development

· Meal vouchers, 5 weeks of holiday, mobile phone, notebook

· 3 sickdays, contribution for public transport ticket + pension insurance

· Language courses, providing certificates

· Opportunity to study at a corporate university

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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