· Receive service requests via telephone, e-mail, fax, internet or through monitoring systems
· External / internal communications with other teams
· Monitor progress against customer SLAs using GSOA systems
· Highlight errors/discrepancies in the customer data (CRM + Documentation)
· Participate in the delivery of other managed services
Do you have?
· 1,5+ years of professional experience in customer service field
· 1+years’ experience required in call centre managed services / services delivery environment within a medium to large IT organisation.
· Advanced in Dutch or French + English language
· Perfect customer focus and analytical thinking
Why to join our team?
· We don’t just offer job. We offer career.
· Great salary conditions + 10% yearly bonuses
· Opportunities for personal and professional development
· Meal vouchers, 5 weeks of holiday, mobile phone, notebook
· 3 sickdays, contribution for public transport ticket + pension insurance
· Language courses, providing certificates
· Opportunity to study at a corporate university