Overview

Job description

Are you experienced Quality Analyst ready to check service by 1st level support team?

New project is waiting for you! Are you ready to answer YES to a new challenge?

Multinational company offers you variety of services: Service Desk Analysis, Network and Unified communications, Data centre and Security field!

You will be mostly responsible for:

  • People progress and checking their work
  • Supporting the team and helping them to provide more qualified services
  • Categorizing and prioritizing tasks
  • Diagnosing problems and looking for solutions
  • Providing communication between departments and teams
  • Following KPI´s and reaching goals of one of the strongest IT company in the market!

Requirements:
What we expect from you?

  • Fluent communicaton in at least 2 of the following languages: Dutch, Italian, French
  • Experience with quality checking
  • Ability to organize work of your team and show them way to progress
  • Fluent English on business level
  • Experience with ticketing tools
  • Understanding of IT area (ticketing tools)
  • Experience in customer service or IT field

Benefits:

  • 5 Week Holiday
  • 3 Sick Days
  • Contribution to public transport
  • Contribution to pension scheme
  • 21 days paid sickness leave (100%)
  • Meal vouchers 100 CZK
  • Multisport ard
  • Extra health care
  • Cell phone for personal use
  • Annual bonus up to 10 % (KPI’s based)
  • Relocation assistance
  • Relax room (Playstation, Biliard…)

Other info:
Send us your CV in English and Czech if you have one.

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