Overview

The first point of contact for all visitors to the Brno office and all callers through the main FNZ telephone line. This role will provide administrative support to the business and will ensure office facilities are maintained to a level that meets the demands of a creative and innovative company.

Team Responsibilities

The support services team is responsible for supporting the business, providing a quality service to both internal and external clients.

Specific Role Responsibilities

  • Greet guests and welcome people for meetings.
  • Booking in all visitors using building specific booking systems and liaising with the building reception and security teams.
  • First point of call for all telephone calls for the business and relaying messages.
  • Regular management and ordering of office consumables, stationery and kitchen supplies.
  • Assist Office Manager with the monthly budget for all spends, to ensure that all it is kept in line with numbers that were allocated.
  • Assist the EAs with printing & binding of meeting packs and any other support required.
  • Keep the general office area and meeting rooms tidy, respectable and secure, and ensure the smooth running of all meetings/arrange catering, coffees, water etc as required.
  • Work closely with the Office Manager to ensure COVID 19 cleaning & PPE is well managed.
  • Support the Office Manager with admin and reception cover at other FNZ sites.
  • Arrange couriers for deliveries.
  • Work closely with the Office Manager and maintain strong communication links across the admin team/business.
  • Assist Office Manager and HR to ensure Health & Safety processes are kept to standard.
  • Provide cover for holidays within the admin team.
  • Undertake any other projects/tasks as may be reasonably required to facilitate the smooth operation of the Company.

Experience & Skills required

  • A good working knowledge of Word, Excel and PowerPoint.
  • Fluent in Czech and English language.
  • Motivated to exceed expectations, and ability to represent company image and values, proactive.
  • Eye for detail and perfectionist’s view of service standards.
  • Good problem solver – logical and reactive in response to unexpected queries/circumstances.
  • Must demonstrate flexibility to get involved in tasks at all levels.
  • Must demonstrate flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines as required.
  • Relationship building skills essential for staff, customers and service providers.
  • Confident, and able to take initiative given client and delivery-focused environment.
  • Independent, self- directing and delivery focused working style.
  • Good team communication skills, confident in dealing with internal and external clients.
  • An understanding of confidentiality issues and the use of discretion.

Opportunities

  • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
  • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
  • We provide significant financial rewards for high performing individuals, and
  • We provide global career opportunities for our best employees at any of our offices in the UK.

If this sounds like you then please apply!  

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About FNZ

FNZ is the global platform provider in the wealth management sector, partnering with over 650 of the world’s leading financial institutions and over 8,000 wealth management firms. With over 4,000 employees in 21 countries, FNZ’s mission is to open-up wealth, empowering all people to create wealth through personal investment, aligned with things they care about the most, on their own terms.

FNZ combines technology, infrastructure and investment operations in a single state-of-the-art platform that frees its institutional customers to create hyper-personalized and innovative products and services, that are seamlessly aligned with the needs of their clients. To date, FNZ has enabled over 20 million people, from all wealth segments, to invest in an effective, simple and transparent way, making wealth management accessible to everyone.