This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

  • Providing high quality and timely First Line Support to users through our Helpdesk Software
  • Desktop Deployment Services (preferably Intune/Autopilot)
  • Azure and on Prem Active Directory Users & Groups management and Group policy
  • Microsoft Email systems
  • All user access for FNZ Internal bespoke applications
  • All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
  • Asset Register Maintenance
  • Remote support to other internal clients
  • Daily checks and BAU monitoring and fault resolution
  • Ensuring that the correct service desk processes and procedures are followed
  • Basic connectivity and network troubleshooting
  • Knowledge sharing and mentoring
  • Documentation of technical fault solutions
  • Recommend improvements to all aspects of the IT services
  • Ensure IT policies are adhered to at all times

Experience required

  • Experience in a similar Support role is an advantage
  • English on communicative level
  • General infrastructure skills and knowledge of Microsoft Desktop and Server products
  • An understanding of Virtualisation (ESXi / vSphere) , Active Directory
  • A good understanding of IP network fundamentals
  • Good team player with the ability to work under direction or independently


  • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
  • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
  • We provide significant financial rewards for high performing individuals;
  • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China.

If this sounds like you then please apply! 

At FNZ, we recognize that diversity, inclusion and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants.

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About FNZ

FNZ is the global platform provider in the wealth management sector, partnering with over 650 of the world’s leading financial institutions and over 8,000 wealth management firms. With over 4,000 employees in 21 countries, FNZ’s mission is to open-up wealth, empowering all people to create wealth through personal investment, aligned with things they care about the most, on their own terms.

FNZ combines technology, infrastructure and investment operations in a single state-of-the-art platform that frees its institutional customers to create hyper-personalized and innovative products and services, that are seamlessly aligned with the needs of their clients. To date, FNZ has enabled over 20 million people, from all wealth segments, to invest in an effective, simple and transparent way, making wealth management accessible to everyone.