Overview

Fortinet is looking for the best and the brightest to join our highly motivated team of Prague Technical Assistance Center (TAC).

Position overview and Job Responsibilities:

·       Providing technical support to Fortinet customers

·       Collection, analysis and change recommendations of configuration

·       Collection and analysis of customer network information as well as of packet tracing

·       Recommending corrective actions based on gathered data and its analysis

·       Running real-time phone or remote access sessions with customers

Requirements:

·       Experience working as engineer in telecommunication, networking or security industry or equivalent education

·       Good knowledge of OSI model and TCP/IP protocol

·       Administrative knowledge of Windows, Unix or Linux

·       Proficient spoken and written English

·       Positive, communicative, and customer-oriented attitude

·       Having any of industry certificates (FCNSA, CCNA)

·       Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)

·       Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)

·       Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)

·       Knowledge of database maintenance and SQL

Education:

·       Bachelor’s / Master’s Degree in Electrical Engineering or Computer Science or equivalent experience

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About Fortinet Technologies

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.

Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits.