Job description


Your role will be pro-active, varied and communicative:

  • Responsibility for Customer Service supporting one of the European business units
  • Order entry and customer claims process
  • Maintain high customer service levels
  • Participate in cross-functional process improvement initiatives
  • Liaise with multiple stakeholders to ensure issues are identified, tracked, and resolved in a timely manner
  • Monitor and report Key Performance Indicators (KPIs)

And what do you need to apply?

  • Knowledge of German and English language
  • Previous experience in administrative role, account management or customer service.
  • Experience in shared services center environments preferred
  • Strong organizational skills
  • Must be detail oriented
  • Must be proficient in Excel

Company offers a lucrative benefits package on top of your salary:

  • Flexible working hours
  • 5 weeks of vacation
  • 3 sick days
  • Meal Vouchers
  • Home office
  • Flexible working hours
  • Cafeteria 1 000CZK/m
  • Supporting further professional education – ACCA
  • Language courses
  • Refreshment at the workplace
  • Referral bonus
  • Pension Fund Contribution
  • Discount on company’s goods and products

Other info:
Are you interested in this position? Please fill in the contact form or send us your CV in English with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/job-search?disciplines=business-services

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