Overview

Job description

CUSTOMER SERVICE * ADMINISTRATION *TOP COMPANY * INTERNATIONAL *

Your role will be pro-active, varied and communicative:
– Responsibility for Customer Service supporting one of the European business units
– Order entry and customer claims process
– Maintain high customer service levels
– Participate in cross-functional process improvement initiatives
– Liaise with multiple stakeholders to ensure issues are identified, tracked, and resolved in a timely manner
– Monitor and report Key Performance Indicators (KPIs)

Requirements

And what do you need to apply?

– Knowledge of German and English language
– Previous experience in administrative role, account management or customer service.
– Experience in shared services center environments preferred
– Strong organizational skills
– Must be detail oriented
– Must be proficient in Excel

Benefits

Company offers a lucrative benefits package on top of your salary:

* Flexible working hours
* 5 weeks of vacation
* 3 sick days
* Meal Vouchers
* Home office
* Flexible working hours
* Cafeteria 1 000CZK/m
* Supporting further professional education – ACCA
* Language courses
* Refreshment at the workplace
* Referral bonus
* Pension Fund Contribution
* Discount on company’s goods and products

Note for candidate

Send us your CV in English and Czech if you have one.

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