Do you speak advanced French? Do you have experience from customer service and are you interested in HR? Would you like to work from home?
If yes, we are looking forward to your CV!
- First point of contact for employees and managers via phone, email or chat
- Log contacts into case management system
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures
- Escalate queries that cannot be resolved
- Identify gaps in the supporting documentation and cooperate on improvement of processes
Location: Prague 8 and home office/fully remote Contract for one year with the possibility of prolongation.
Working schedule: full-time (40 h/w)
- Fluent English and advanced French (B2)
- Previous experience with customer service
- Solid command of MS Excel and Word
- Willingness to work in shifts
- Pro-active and communicative personality
- Necessary to work in the Czech Republic