Overview

Job description

As Service Desk Analyst you will be responsible for:

  •  Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  •  External / internal communications with other teams
  •  Monitor progress against customer SLAs using GSOA systems
  •  Highlight errors/discrepancies in the customer data (CRM + Documentation)
  •  Participate in the delivery of other managed services

 

 

Requirements

Your experience and knowledge:

  •  1,5+ years of professional experience in customer service field
  •  1+years’ experience required in call centre managed services / services delivery environment within a medium to large IT organisation.
  •  Advanced in Dutch or French + English language
  •  Perfect customer focus and analytical thinking

We offer

We can offer:

  •  Great salary conditions + 10% yearly bonuses
  •  Opportunities for personal and professional development
  •  Meal vouchers, 5 weeks of holiday, mobile phone, notebook
  •  3 sickdays, contribution for public transport ticket + pension insurance
  •  Language courses, providing certificates
  •  Opportunity to study at a corporate university

 

Send me your CV in English, please, and I’ll connect to you to discuss the details.

Looking forward to hearing from you soon!