Overview

Job description

As Service Desk Analyst you will be responsible for:

  • Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  • External / internal communications with other teams
  • Monitor progress against customer SLAs using GSOA systems
  • Highlight errors/discrepancies in the customer data (CRM + Documentation)
  • Participate in the delivery of other managed services

Requirements

Your experience and knowledge:

  • 1,5+ years of professional experience in customer service field
  • 1+years’ experience required in call centre managed services / services delivery environment within a medium to large IT organisation.
  • Advanced in Dutch + English language
  • Perfect customer focus and analytical thinking

We offer

We can offer:

  • Great salary conditions + 10% yearly bonuses
  • Opportunities for personal and professional development
  • Meal vouchers, 5 weeks of holiday, mobile phone, notebook
  • 3 sickdays, contribution for public transport ticket + pension insurance
  • Language courses, providing certificates
  • Opportunity to study at a corporate university

 

Send me your CV in English, please, and I’ll connect to you to discuss the details.

Looking forward to hearing from you soon!