As Service Desk Analyst you will be responsible for:
- Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
- External / internal communications with other teams
- Monitor progress against customer SLAs using GSOA systems
- Highlight errors/discrepancies in the customer data (CRM + Documentation)
- Participate in the delivery of other managed services
Your experience and knowledge:
- 1,5+ years of professional experience in customer service field
- 1+years’ experience required in call centre managed services / services delivery environment within a medium to large IT organisation.
- Advanced in Dutch + English language
- Perfect customer focus and analytical thinking
We can offer:
- Great salary conditions + 10% yearly bonuses
- Opportunities for personal and professional development
- Meal vouchers, 5 weeks of holiday, mobile phone, notebook
- 3 sickdays, contribution for public transport ticket + pension insurance
- Language courses, providing certificates
- Opportunity to study at a corporate university
Send me your CV in English, please, and I’ll connect to you to discuss the details.
Looking forward to hearing from you soon!