Overview

Job description

As Service Desk Analyst you will be responsible for:

  • Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  • External / internal communications with other teams
  • Monitor progress against customer SLAs using GSOA systems
  • Highlight errors/discrepancies in the customer data (CRM + Documentation)
  • Participate in the delivery of other managed services

Requirements

Your experience and knowledge:

  • 1+years’ experience required in call centre managed services/ services delivery environment within a medium to large IT organisation (IT helpdesk)
  • Advanced in Dutch + English language
  • Perfect customer focus and analytical thinking

We offer

We can offer:

  • Great salary conditions + 10% yearly bonuses
  • Opportunities for personal and professional development
  • Meal vouchers, 5 weeks of holiday, mobile phone, notebook
  • 3 sick days, contribution to public transport ticket + pension insurance
  • Language courses, providing certificates
  • Opportunity to study at a corporate university
  • Relocation package (flight tickets, accommodation,..)

 

Send me your CV in English, please, and I’ll connect with you to discuss the details.

Looking forward to hearing from you soon!

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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