Overview

Our client is a global software company that helps businesses work smarter. The company is one of the largest vendors of ERP and other enterprise applications.

This role is responsible for delivering low to medium-level technical support to the company’s customers. You will be the first point of contact for ongoing customer support related to products, processes, and solution applications.

Job description

  • Deliver support (via phone, email, web form, chat, and community) to both internal and external customers (US, EMEA), offering solutions to application and functional issues.
  • Provide timely updates and accurate responses to customer inquiries.
  • Collaborate with and escalate issues to relevant departments while acting as an advocate for the customer.
  • Document all transactions in the CRM system and create content for knowledge base resources.

Requirements

  • Basic technical background, basic SQL understanding is an advantage.
  • Fluency in English to collaborate with international colleagues.
  • Advanced/proficient level of one of the following languages: German, Spanish, Italian is an advantage.
  • Strong customer focus, problem-solving skills, and adaptability.
  • Excellent communication and interpersonal skills.

We offer

  • Full-time employment contract.
  • Meal vouchers (90 CZK/day covered by the company).
  • 5 weeks holidays.
  • Homeoffice 2 days/week.
  • Annual bonuses.
  • 6 sick days.
  • Monthly cafeteria card points.
  • MultiSport card option.
  • Paid sick leave (100% salary) up to 15 days/year.

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About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.