Overview

Job description

We are offering a great opportunity to work for one of the largest international companies located in Prague 6. We are looking for Czech and German speaking candidates interested in HR l- this role demands both a high level of accuracy and the ability to communicate effectively.

Job tasks:

  • – Receive queries via phone, email or chat and log contacts into the shared service case management system.
  • Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
  • Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved
  • Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
  • Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.
  • Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.

The contract is temporary with possibility of prolongation and conversion to become core employee

Start – asap
Ability to work at least 20 hours/ week (possibility to work in the weekend)Requirements:

  • Fluent English German
  • Previous experience with administration tasks or assistant role, HR or Payroll Specialist role is an advantage
  • Solid command of MS Excel and Word
  • Customer dedication and passion
  • Pro-active and communicative personality
  • Ability to work in an international team

Benefits:

  • 5 weeks of paid holiday
  • Multisport card
  • Continued learning and development
  • Teambuilding activities
  • Dog friendly office

Other info:
Send us your CV in English and Czech if you have one.

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