Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich business communication solutions that offer flexibility, portability, and ease of use for both landline and mobile phones.

Main Responsibilities

Take inbound sales enquiries for Vonage’s  product suite and convert them to sales
Update and manage CRM software with lead data
Communicate effectively and professionally with all stakeholders
Focus on continually achieving and exceeding targets

Sales & Customer Care Skills

Relevant sales/customer care activity in a similar role
Able to demonstrate Vonage’s product via the telephone and virtual mediums
Articulate the product benefits and commercial aspects of the Vonage solution
Become a Vonage product expert
Excellent presentation and communication skills

Key Competencies

Interest in cloud-based communications and technology
Experience with Salesforce preferred
Competent understanding of Microsoft Excel
Self-motivated, team player that shares insight and knowledge
Ability to develop and build long-term relationships with clients

Knowledge & Experience

Native-level English language skills, both written and spoken
Native-level Spanish language is an advantage
Minimum 2 years of sales and customer service experience
Knowledge of UK telecommunication industry (VOIP services preferred)

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
A hybrid working option with the flexibility to work onsite and remotely
Fully paid training, paid overtime, no weekend shifts
Meal voucher allowance
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Business trips as applicable
Team building
Great company culture with social events and fun initiatives
Ongoing training sessions and personal development endeavours
An international work environment centrally located in Karlin (when possible)

Paid Training & Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

About ICON Communication Centres S.R.O.

ICON is a multilingual BPO specialising in interacting with customers on behalf of international companies. These companies rely on us to provide talented teams of multilingual colleagues capable of high-level sales, account management, and customer service functions. We are a customer experience company, and this is where you come in!

ICON is always on the lookout for new colleagues who want a challenge and want to grow inside the company. We aren't a corporate giant; we are a flexible and friendly team that is supportive and kind. Because of our size, your voice is heard, and your ideas can make an impact quickly.

We know and love Prague and take pride in the alumni of colleagues that have joined us throughout our 20-year journey. All kinds of people join ICON, and we can offer flexible hours to accommodate your lifestyle (e.g. students and working Mums).
So, flick through our vacancies and click to apply - we'd love to meet you!