Overview

Our client for this project is the world’s leading online marketplace for the vacation rental industry. The successful candidate will be an account manager for the market of your spoken language, meaning that on a daily basis you will be responsible for the inbound and outbound, calling and management, of both prospective and existing customers. You will be in charge of consulting, advising, and providing pay-per-booking solutions to holiday-rental property owners to build long-term business relationships with them while optimising the quality of their listings and increasing their ROI.

Main Responsibilities

Calling the German market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
Correctly match the best product to the customer’s specific needs.
Nurture clients throughout the sales process, from start to close.
Provide customers with an excellent sales experience and build long-term business relationships.
Use an array of systems and tools to provide best-in-class service.
Meet the daily/weekly personal and team targets.
Stay up to date on vacation rental market trends.
Maintain an understanding of the holiday rental marketplace including competitors.
Some of your time may be spent on back-office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

Native-level proficiency of the German language
1-year relevant experience in sales/ pre-sales/ telemarketing/ lead generation or a similar position is an advantage
Excellent telephone manner
Knowledge/experience of the travel and tourism industry is an advantage
Strong interpersonal communication skills and a customer-centric approach
Ability to work independently, proactively identify complexities, and maintain ownership of issues
Ability to self-direct, as necessary, and make good judgments based on information available
Familiar with or able to learn multiple internal systems
Solid understanding of Internet technologies
Strong written and verbal communication skills
Desire to succeed

We Offer You

Full-time employment or part-time employment (12-month contract with a 3-month probationary period)
Fully paid training, paid overtime, no weekend shifts
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Frequent virtual team building & social events
Ongoing training sessions & personal development endeavours
A diverse international work environment with global brands in centrally located Karlin

Paid Training And Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

About ICON Communication Centres S.R.O.

ICON is a multilingual BPO specialising in interacting with customers on behalf of international companies. These companies rely on us to provide talented teams of multilingual colleagues capable of high-level sales, account management, and customer service functions. We are a customer experience company, and this is where you come in!

ICON is always on the lookout for new colleagues who want a challenge and want to grow inside the company. We aren't a corporate giant; we are a flexible and friendly team that is supportive and kind. Because of our size, your voice is heard, and your ideas can make an impact quickly.

We know and love Prague and take pride in the alumni of colleagues that have joined us throughout our 20-year journey. All kinds of people join ICON, and we can offer flexible hours to accommodate your lifestyle (e.g. students and working Mums).
So, flick through our vacancies and click to apply - we'd love to meet you!