Job description

Do you have problem-solving skills and the ability to provide effective communication?
Do you have knowledge of terminology related to IT infrastructure and proven experience in managing incidents?
Are you open to working night shifts and weekends?

If yes, send us your CV and become a part of the international infrastructure operational team!

Main responsibilities:
– prompt and efficient response to critical incidents
– ensuring communication updates to stakeholders
– documentation, process improvements, helping with post-incident analyses
– oversee incident queues and communication channels
– work closely with technical teams
– document and improve incident communication procedures

Working fund: 37,5 h/week – 12 hours shifts, continuous day/night operation
Salary: 40 – 60 000 CZK/m (depends on seniority)


– bachelor’s degree in Communications, Information Technology, or a related field
– experience in managing incidents, analysis, and reporting
– knowledge of technical concepts and terminology related to IT infrastructure
– problem-solving skills and the ability to provide accurate and effective communication
– excellent written and verbal communication skills in English
– willingness to work in a 12-hour shift model (day/night)
– attention to detail


– 20 days of vacation

– 6 sick days

– possibility of working from home (after probation period)
– Cafeteria

– Meal allowance

– Multisport card

– Refreshments at the workplace

Note for candidate

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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