Overview

Job description

We are looking for a new addition to our team for the position of Infrastructure Specialist Junior. What will you do?

* Provide first response technical support for end user connectivity, services and hardware issues
* Identify technical issues and escalate to appropriate resources
* Perform hardware and software installation using established network imaging technology
* Develop/maintain desktop and network support documentation and operating procedures
* Perform troubleshooting for all kind of IT related problems, physically or remotely
* Maintain inventory of desktop and network hardware and software
* Maintain all information in a confidential manner
* Other duties as assigned

Requirements

What do you need to know?

* Experience in networking, MS Windows Server, Microsoft Office 365
* Basic Active Directory knowledge including account provisioning and deprovisioning
* Basic knowledge of laptop and desktop hardware
* Basic knowledge of iOS and Android devices
* Basic Office 365 administration experience
* Basic knowledge of PowerShell
* Basic knowledge of network printing
* Read/Write/Speak English on B1 level
* Proficient in communication with customers
* Determined to deliver within agreed timelines
* Self-directed within broad guidelines
* Availability to travel (Up to 20% of work time)

Benefits

What we offer?

* Flexible working hours
* 5 weeks of holiday
* 3 sick days
* Annual bonus
* Discounts on company products
* Meal vouchers/card
* Referral programme
* Contribution to your pension scheme
* Great environment in an open-space office in the centre of Prague

Note for candidate

Send us your CV in English and Czech if you have one.

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