Overview

Job description

Do you have an interest in technology and love learning new skills?

A global leader in IT services is looking for both junior and senior candidates to join their team!

Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!

In this role, you will:
– Provide high-quality 1st line support to users
– Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
-Escalate an incident or troubleshoot tickets according to the company escalation procedure

The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver. If this is you, we’d love for you to apply today.

Requirements

– Fluent French and English
– Excellent communication skills
– Excellent problem-solving skills

Experienced candidates should have:
– Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office
– Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
– Experience of working in a busy ICT service desk environment

Benefits

– Monthly performance benefits
– Meal vouchers
– Multisport card
– 5 weeks holiday
– Language courses
– Accommodation for up to 2 weeks if relocating to Brno
– Excellent training opportunities

Note for candidate

Send us your CV in English and Czech if you have one.

Tagged as: