Job description

Can you speak fluent German and English?

Are you interested in the IT field?

Would you like to be a part of a successful company based in Prague?

If so, this might be the right job opportunity for you!

As an IT Service Desk Analyst, your daily responsibilities will be:
– Communication via phone and e-mail with customers/colleagues from Asian countries
– Providing support to IT incidents and requests (solving, analyzing, evaluating) and informing users about the resolutions
– Forwarding the completed IT requests to the 2nd level of IT support
– Updating data into the database
– Working with IT service Desk tools on a daily basis
– Cooperating with other departments and colleagues


– Min. High School Education
– Strong command of German (C1) and English (B2) but also Czech (B2)
– Interest in the IT field
– Great communication skills
– Analytical mind
– Previous experience in IT support is nice to have
– Open to learning new things


* 25 dnů volna
* pružná pracovní doba
* 13. mzda
* stravenky 130 Kč/den od zaměstnavatele (celkově 180 kč/den)
* Flexipass 500 Kč/měsíc (Sodexo)
* plně hrazené kurzy na odborný rozvoj a školení
* intenzivní využívání cizích jazyků a kurzy na pracovišti
* akce pro zaměstnance a jejich rodiny
* Goethe Institut kurzy a certifikáty (proplaceno)
* CAE kurzy a certifikát (proplaceno)
* Cervantes kurzy a certifikát (proplaceno)

Note for candidate

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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