Overview

Job description

As IT Service Desk Coordinator you’ll be doing

The primary objective is to manage and monitor the requests of internal clients for specific faults.

Logging
The IT Service Desk Coordinator receives client requests and at times they may be required to perform first line fault diagnostics on networks and servers. They log these faults with the IT system management (ITSM).

Escalation
The IT Service Desk Coordinator ensures the correct escalation procedure is followed on all critical calls and requests. They assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.

Resolution
The IT Service Desk Coordinator works closely with their colleagues to ensure the swift resolution and closure of faults. They ensure that the user is kept updated on the progress in relation to the resolution of the fault.

Documentation
IT Service Desk Coordinators ensure that all relevant documents related to the fault are maintained. They keep accurate records of the fault, including the internal client’s information.

Client Satisfaction
IT Service Desk Coordinators play an important role in maintaining high levels of client satisfaction. By communicating in a professional manner, they provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf.

Requirements

Required Work Experience:
1 or more years of work experience in a relevant field
Excellent verbal and written communication skills in English and German
Customer orientated personality

We offer

We offer you various benefits:

Great salary + 10% monthly bonuses
Professional development and personal growth within the company
Multicultural working environment
5 weeks of holiday, 3 sick days
Mobile phone and notebook
Meal vouchers
Allowance for public transport
Contribution for pension insurance
Language courses
Luxury offices at Pankrac metro station

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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