Do you speak English and French? Would like to develop your skills in IT? Do you want to learn how to solve the most typical issues with software and hardware? Are you interested in working in a multinational team? Then IT Service Desk Analyst role is perfect for you.

The role is open at Proservia – IT division of ManpowerGroup providing end user services. Proservia offers a full range of services in the field of architecture, transformation and outsourcing to support customers in their daily challenges around their IT. The company also is a great place of work – it has strong culture and values, rewards and recognition which contribute to employees’ motivation and satisfaction.

Job description

  • Providing First Level IT Support for French market
  • Solving issues if end users such as logo, passwords, Internet connection, etc
  • Work with ticketing system
  • Close cooperation with the other team members
  • Communication via phone, chat and email
  • Daily use of languages
  • Location in the modern office right near metro station Pankrac (Prague 4)


  • At least very strong B2 level of English + fluent French
  • Previous relevant experience or skills from customer support is an advantage.
  • Candidates without relevant experience but with great interest in IT are welcome as well.
  • Customer-oriented, good problem-solving skills

We offer

  • Competitive remuneration (39.000 CZK/month BRUTTO)
  • Attractive package of benefits (5 weeks of vacation, sick days, meal vouchers, cafeteria system, multisport card, life and pension insurance, supplement for public transport in the amount of 1480 CZK/quarter, etc)
  • Initial training and support of your experienced colleagues
  • Possibility for professional and personal development.
  • Work in a leading company with world-known name
  • Amazing feeling of helping people.

Tagged as:

About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.