Overview

Job description

A top leader in its industry, this company has proved to be vital to the manufacturing industry through its thermal processing services and techniques. They focus their attention on servicing the specific needs of their large, international customer network. With years of experience and expertise in this company, they have proven to be successful in providing quality and satisfaction to their customer.

Your daily tasks will be:

  • Solving or escalating user incidents and requests coming into the Service Desk (identifying, troubleshooting, documenting and resolving issues, collaborating and escalating complex problems according to procedures)
  • Providing updates to customers and managing 1st line support – internal support
  • Cooperating with team on tasks which need escalation

What does this company offer:

  • Access to comprehensive learning, training and development
  • Supportive, opportunity driven company-culture
  • Fun and friendly environment

This role is a permanent and due to the size of the organisation there is excellent potential to grow and progress.Requirements:

  • Fluent French with additional fluency in English essential
  • Enthusiastic about IT
  • Previous experiences in IT support, 1st line desk support or customer services is beneficial
  • Logical thinker with good analytical and problem solving skills
  • Experienced with direct communication – internal support

This position is suitable for EU citizens, or foreigners with a valid work permit in CZ, due to the requirement of immediate working availabilityBenefits:
You can enjoy interesting benefits:

  • Very competitive salary
  • 3 sick days
  • 25 days of holiday
  • 2 hours lunch break if needed
  • Fruit and vegetable for free
  • Use and perfect your language skills on a daily basis
  • Work in a modern open space environment
  • Opportunity to move your career to next level

Other info:
Send us your CV in English and Czech if you have one.

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