Overview

Job description

Interested in IT? Join our international team of the company that has offices in 220 countries all over the world!

Responsibilities include:

  • Logging, categorizing and processing all incoming ticket activity in the Helpdesk Desk application
  • Providing onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analysing and evaluating these requests (if necessary forward them to 2nd level of IT support)
  • Answering incoming support requests and resolving help desk tickets received via our ticketing system
  • Providing timely resolution of end user problems
  • Supporting corporate and contacting internal colleagues when required to do so
  • Suggesting process improvements to the supervisor when needed

Requirements:
Our candidates should:

  • Be motivated to work in the IT field
  • Speak at least upper-intermediate English and Finnish
  • Have very good communication skills and professional manners
  • Ideally have gained some previous experience in a similar customer care related position, however we are also hiring fresh graduates
  • Some IT skills and knowledge is advantage, not must Demonstrate analytical thinking
  • Possess happy personality and good sense of humour :)

Benefits:

  • 5 weeks of holiday
  • Meal vouchers
  • Flexi passes
  • Up to 10 paid sick days per year
  • Monthly bonuses based on performance
  • Permanent full time contract
  • Discounts for multiple restaurants and other services
  • Trainings for everything you need to know
  • Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office

Other info:
Send us your CV in English and Czech if you have one.

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