Overview

Job description

Would you like to switch your hobby into a paid job? Do you want to be part of a gaming community and see what’s going on behind the scene? If so, we have a vacancy for you where you can use your gaming experience, skills and passion and be part of a team who provide advice and support to the gaming community for one of the largest game producers in the world. You will be amongst the first ones to learn about upcoming games by putting your hands on them in our established gaming room – at work!

Now let’s see what your tasks will look like:
• Resolving PC/Console gaming issues by providing solutions to the gamer’s cases via email
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability
• Communicating with gamers in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction
• Contributing positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys
• Learning and gaining knowledge of our client’s products and processes
• Supporting extended teams, new projects and the wider business needs as and when required

Requirements

• Active gamer experience and be familiar with both PC and Console gaming – IDEALLY
• Be proficient in troubleshooting technical issues in Hardware/PC/Console environment
• Good understanding of social media activities, Facebook, Twitter, YouTube, and Gaming Forums/Communities
• Friendly personality, be a team player and customer orientated
• Positive attitude, be self-motivated and proactive

• English B2
• German C1

We offer

• A bright, modern and exciting place to work, with excellent staff facilities. Fancy coming to work on a bicycle? No problem! We have a shower facility and bike stands in the building
• Gaming room with newest technology and games
• Voluntary Medical plan, Life insurance
• 100% sick leave reimbursement
• Extra days of paid holidays and paid leave above statutory minimum
• Annual reward, recognition events
• Relocation bonus 600€ ( paid in first salary )
• Supportive Team who help each other and various events (Bowling, Volleyball tournaments, Christmas party, Secret Santa, Healthy breakfast and many more)