Overview

Job description

Great role for people who speak at least ENGLISH and eventually a second language.

Full training is covered, so being a fresh graduate is not a big deal! Experienced professionals can build up their knowledge and learn a lot as well.

You will enjoy dynamic and multinational environment and melt into a team of professionals in the city center of Prague.

This job is a great combination between CUSTOMER SERVICE and ADMINISTRATION. You will be assigned to a portfolio of clients and will communicate with them on daily basis, bring them all types of support and keep/develop a great relationship with them.

Your new role will include:

  • Taking care of an assigned portfolio of customers (B2B)
  • Assist customers with how-to’s, help them solve technical issues
  • Handling customer service inquiries and issues via telephone and/or email
  • Establish and maintain effective working relationships with customers
  • Advising customers regarding order entry, logistics, delivery, and technical support of either products, websites or others
  • Supporting the customer during the entire process until problem solved/product/ service delivered
  • Maintaining and managing relationships with them
  • Solving possible issues and giving an advice if needed

Requirements:

  • Fluent English and 2nd language
  • Being professional and having positive attitude is desired
  • Strong communication, listening and problem solving skills are essential
  • Previous client care work experience is huge plus
  • Being independent and responsible person
  • PC skills
  • Excellent organizational ability, including planning well and managing responsibilities effectively

Previous experience is not required.Benefits:

  • Meal vouchers
  • Flexi pass/Cafeteria
  • Language courses
  • Sick days
  • Life Insurance
  • International team and environment
  • Career opportunities in the one of the most successful companies in the world

Other info:
Send us your CV in English and Czech if you have one.

For more related job opportunities visit <a href="http://www.grafton.cz/en/job-search?utm_source=jobboard&utm_medium=jobposition&utm_source=jobboard&utm_medium=jobboard”>www.grafton.cz/en/job-search?utm_source=jobboard&utm_medium=jobposition