Great role for people who speak at least ENGLISH and eventually a second language.
Full training is covered, so being a fresh graduate is not a big deal! Experienced professionals can build up their knowledge and learn a lot as well.
You will enjoy dynamic and multinational environment and melt into a team of professionals in the city center of Prague.
This job is a great combination between CUSTOMER SERVICE and ADMINISTRATION. You will be assigned to a portfolio of clients and will communicate with them on daily basis, bring them all types of support and keep/develop a great relationship with them.
Your new role will include:
- Taking care of an assigned portfolio of customers (B2B)
- Assist customers with how-to’s, help them solve technical issues
- Handling customer service inquiries and issues via telephone and/or email
- Establish and maintain effective working relationships with customers
- Advising customers regarding order entry, logistics, delivery, and technical support of either products, websites or others
- Supporting the customer during the entire process until problem solved/product/ service delivered
- Maintaining and managing relationships with them
- Solving possible issues and giving an advice if needed
- Fluent English and 2nd language
- Being professional and having positive attitude is desired
- Strong communication, listening and problem solving skills are essential
- Previous client care work experience is huge plus
- Being independent and responsible person
- PC skills
- Excellent organizational ability, including planning well and managing responsibilities effectively
Previous experience is not required.Benefits:
- Meal vouchers
- Flexi pass/Cafeteria
- Language courses
- Sick days
- Life Insurance
- International team and environment
- Career opportunities in the one of the most successful companies in the world
Send us your CV in English and Czech if you have one.
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