Overview

Boost your career in IT support !

There are lots of interresting perks you may look forward to – we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry – in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.

Job description

As Service Desk L1 agent, you will be:

  • Responsible for End-user IT Support for the largest companies in automotive industry located in Germany and Czech republic
  • Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network etc.
  • Proactively and reactively communicating via phone calls, emails, chats and tickets with client’s end-users
  • Processing 1st and 2nd Level tickets
  • Participating on various infrastructure projects, providing tips and first-hand experience for improvements
  • Ensuring the agreed service-requirements and goals are met in desired quality and time
  • Implementating and optimizing existing service-processes – proactiveness is very welcome
  • Supporting escalation management team

Requirements

Required:

  • Be able to communicate in German, both written and verbal
  • Experience with handling incoming tasks, guide the client towards successful problem resolving
  • Technical experience in on-site service or remote end-user support
  • Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals
  • Software support skills in MS Office 2016 and/or Office 365
  • Wanting to be a team-player
  • Be part of newly built teams

Nice-to-have-Skills:

  • Sensitivity and soft-skills for dealing with enterprise level customers
  • Knowledge-Management and Ticketing systems experience
  • Experience with MacOS and/or Linux (Red Hat / Ubuntu)
  • Be able to communicate also in English

We offer

  • Long-term & stable cooperation
  • Full-remote – for first 6 to 12 months, followed by flexible HO (about 80%)
  • Transfer to core after 6 months
  • Strong support in career growth towards L2, team lead, manager etc.
  • Working with latest tools and applications
  • Education and upskilling
  • Brand new office-hubs planned in Brno/Prague
  • Laptops and mobile phones also for personal usage
  • 25 days of vacation
  • 3 sickdays
  • Meal vouchers (100,- czk)

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About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.