Overview

Job description

As L2 Technical Network  Engineer you will be responsible for:

* The role is responsible for providing a professional second-line remote technical support and engineering service to clients by proactively identifying and resolving technical incidents and problems.

* The primary objective is to ensure all requests, process events and resolution incidents result in zero missed SLA conditions

* Internal role – engage with GDC Service Operations team * External role – second-line remote and technical support and provide remote engineering services for clients

* Monitors the network monitoring system and responds to and addresses system generated alerts as needed

* The position takes responsibility for the installation, diagnoses and troubleshooting of 3rd level related issues

Requirements

What would make you a good fit for this role?

* Experience in configuration and troubleshooting Service provider Infrastructure and Cisco technologies in a LAN & WAN environment

* Knowledge of CCNP routing&switching, Wireless

* Skilled and experienced within Cisco technologies, CCNA, CCNP, Cisco ASA, Data Centres, Voice technologies..

* Minimum of 2 – 3 years experience in the similar role (L1/L2)

* Willigness to work 24/7 mode as it is an enterprise environment

We offer

We can offer a rich package of benefits and conditions:

* Great salary conditions + 10% yearly bonuses

* Permanent contract, beautiful offices environment in Prague

* Opportunities for a personal and professional development

* Meal vouchers, 5 weeks of holiday

* Mobile phone, notebook

* 3 sickdays, contribution for public transport ticket, contribution for pension insurance 1000 czk/monthly

* Language courses, and much more…

 

In case of your interest do not hesitate and apply to this great opportunity. Applications and CV is required in English, please.

 

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Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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