Overview

Job description

Your tasks will be:

  • To be the main contact person for users, accounts and countries and help them solve technical issues
  • Work with ticketing system and knowledge database by submitting relevant details
  • Performs first line analysis in order to assign tickets to an appropriate resolution group
  • Answer incoming calls and manages the service desk mailbox
  • Cooperate closely with Service Delivery team, mainly Incident manager
  • Holds on-call standby out of office hours

Requirements

Your background:

  • At least secondary school education
  • Very good English and Czech/Slovak
  • You enjoy communication with people and would like to be helpful
  • Be able to work effectively even in stressful situations
  • Basic knowledge (awareness) throughout the IT platforms and solutions

We offer

Benefits:

  • 5 weeks of vacation
  • Meal vouchers
  • Life insurance
  • Discounted mobile tariff
  • Discounted programs for employees
  • Office near metro station B